Open an account
Documents, KYB and first teammate invite.
Guides →Home / Business / Customer help
Resources
Business Help Centre
Guides for onboarding, cards, payouts, disputes, merchant setup and API access — written for operators and finance teams.
Popular topics
Issue cards
Limits, virtual cards, replacements.
Cards →
Fix a payout
Declines, approvals and tracking.
Transfers →
API access
Keys, scopes and sandbox habits.
API →
Merchant disputes
Refunds and settlement questions.
Payments →
Talk to humans
In-app Business queue with company verification.
Main Help →
Resources
Help: business help centre
ONEO Help is built for business help centre — onboarding, everyday use, controls and disclosures for this product, not a reused template from another page.
Still stuck?
Priority lanes on higher plans
Scale and Enterprise plans unlock deeper Business support queues when time-critical payouts block.
Resources
Help: business help centre
ONEO Help is built for business help centre — onboarding, everyday use, controls and disclosures for this product, not a reused template from another page.
Controls, fees and eligibility stay visible in the ONEO app for this product.
Everyday
Customer help in a normal week
Built for repeat use — not only onboarding day. History, alerts and help stay next to the action.
Feature flags still depend on country and verification.
Worth checking before you rely on it
Plain checks for Customer help.
- Live fees and ETAs on the confirmation screen
- Country availability in the app after KYC
- Freeze / approval controls where this product supports them
- Help articles tagged for this product
- Partner terms when money is held or moved
Customer help FAQs
Answers written for this product.
Help focuses on business help centre. Other ONEO pages cover other money jobs so this copy stays specific.
Customers whose routine needs business help centre. Teams → Business; families → Kids; career seekers → Company.
Live fee, rate or eligibility. Marketing text is a summary only.
Higher limits or business help centre often need deeper KYC/KYB. The app asks only when required.
Only if country flags and verification unlock it; otherwise it stays hidden.
FX, ATM, support or card finishes tied to Help may change when you upgrade.
In-app chat with Help selected, or the matching Help topic.
No. Partner terms and in-app legal text prevail for Help.
ONEO Business
Scale with controls
FX, cards, API limits and support that grow with your company.